Earth Scientific Spa (operated by Palm Beach Cosmetics LLC, hereafter "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, or receive treatments at our facility.
1. Information We Collect
Information You Provide Directly
- Contact details: Name, email, phone number, mailing address.
- Health and skincare information: Information you share during consultations or treatment intake (e.g., skin concerns, medical history relevant to your treatments).
- Payment information: Payment is processed by third-party processors; we do not store full card numbers on our servers.
- Communications: Messages, inquiries, and reviews you send through our website, chatbot, email, or text.
Information We Collect Automatically
- Browser type, device information, IP address.
- Pages visited, time on site, referring URL.
- Cookies and similar tracking technologies (see Section 6).
2. How We Use Your Information
- To schedule appointments and deliver treatments you request.
- To respond to inquiries, support requests, and consultations.
- To send appointment reminders, follow-ups, and customer service communications by phone, email, or SMS (with your consent where required).
- To send promotional messages about treatments, memberships, and special offers — only with your separate, explicit consent.
- To improve our website, services, and customer experience.
- To comply with legal obligations and protect our rights.
3. SMS & Text Message Communications
If you opt in to receive SMS messages from Earth Scientific Spa, we will send you appointment reminders, customer support messages, and (with separate consent) promotional offers. Standard message and data rates may apply. Message frequency varies based on your interactions and consent type.
You can opt out of SMS at any time by replying STOP to any message. Reply HELP for assistance. Opting out of SMS does not affect your ability to book appointments or receive customer service through other channels.
SMS consent is collected separately from other consents (email, phone calls). We do not share your phone number with third parties for marketing purposes. See our SMS Terms of Service for full details.
4. How We Share Information
We do not sell your personal information. We share information only in these limited cases:
- Service providers: Payment processors, scheduling platforms, email/SMS vendors who help us operate (each under confidentiality obligations).
- Legal requirements: When required by law, court order, or to protect against fraud or harm.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With your consent: Any other sharing is done only with your explicit permission.
5. Health Information & HIPAA
If we collect health-related information in connection with your treatment, we handle that information consistent with applicable healthcare privacy laws. We do not use protected health information for marketing without your explicit authorization.
6. Cookies & Tracking
Our website uses cookies and similar technologies to operate, analyze traffic, and remember preferences. You can disable cookies in your browser settings, though some site features may not work properly without them. We do not use cross-site advertising tracking without explicit opt-in.
7. Data Retention
We retain your information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information at any time (see Section 9).
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information.
- Opt out of marketing communications (email, SMS, phone) at any time.
- Withdraw consent where processing is based on consent.
To exercise these rights, contact us using the information in Section 12.
10. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.
11. Changes to This Policy
We may update this Privacy Policy periodically. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated through our website or other reasonable means.
12. Contact Us
Questions, requests, or concerns about this Privacy Policy or our data practices?
Earth Scientific Spa
11575 US Route 1, Suite 209-210
Palm Beach Gardens, FL 33408
Phone: 561-530-3110
Email: Admin@earthscientificpga.com